We believe that our customers are number one. But talk is cheap, so we back up our promise with a Lifetime Camera Warranty that is unmatched in the security products industry. We are so confident in the quality and workmanship of our cameras that all covert video cameras come with a Lifetime Camera Warranty, and Video Commander Surveillance kits come with a Lifetime Camera Warranty including parts and labor.
Every piece of equipment that leaves the Sperry West manufacturing facility is thoroughly examined with a comprehensive check list of performance standards. A complete check list of tests performed on the equipment is included with each shipment when it is delivered to the customer. However, in the unusual circumstance that a part is delivered in a defective state or fails to operate as indicated, we will replace the faulty equipment upon notification. Please refer to our Customer Support page for shipping and packaging instructions for returns.
We want our customers to be completely satisfied with every Sperry West product they purchase. If for any reason you or your customer’s are not completely satisfied, contact us immediately for fast, friendly and professional service.