We believe that our customers are number one. But talk is cheap, so we back up our promise with a guarantee and extended warranty that is unmatched in the security products industry. We are so confident in the quality and workmanship of our cameras that all Spyder CCTV Video and covert video cameras come with a 5-year warranty, and Video Commander Surveillance kits, Investigative Reporter Surveillance systems, and the SpyderScope UVS come with a full 1-year warranty including parts and labor.
Every piece of equipment that leaves the Sperry West manufacturing facility is thoroughly examined with a comprehensive check list of performance standards. A complete check list of tests performed on the equipment is included with each shipment when it is delivered to the customer. However, in the unusual circumstance that a part is delivered in a defective state or fails to operate as indicated, we will advance replace the faulty equipment upon notification. Please refer to our Customer Support page for shipping and packaging instructions for returns or advance replacement requests.
We want our customers to be completely satisfied with every Sperry West product they purchase. If for any reason you or your customer's are not completely satisfied, contact us immediately for fast, friendly and professional service.